No contractors, no offshoring. All Optec Fortinet trained engineers are valued members of the Optec Team based in Cardiff.
Round the clock support for your critical infrastructure.
Access to Optec's NOC engineering team and project team if needed.
All devices are added to our multi-tenant NMS platform for full monitoring and metric capture.
If a device under monitoring experiences an outage or a metric goes beyond an agreed trigger point, alerting can be configured to warn us and you of service affecting outages.
Following an ITIL approach to change management, Optec will write, review and implement changes on your behalf.
Managed devices will be added to Optec's configuration management platform for daily backups, enabling fast resore, recovery and configuration diff functionality.
Optec monitor Fortinet's PSIRT feeds in real time and will alert you to CVE releases which apply to your hardware and software and carry out FortiOS upgrades as necessary.
Optec will carry out external vulnerability scans of your managed devices to provide you with a view of your network as potential threat actors see it, enabling us to ensure secure configurations and strong network perimeters.
All Optec monitored devices will have regualr health checks carried out on them to ensure that they are configured correctly according to both CIS, NIST, ISO27001 and Optec best practices.
Optec constantly monitor every change made to supported devices. A ticket will be automatically raised for any configuration change, and we will verify the authenticity of the change with the customer before closing that ticket.
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